I have submitted all the required documents for my midterm or final report but have yet to receive a payment. Is that normal?
Please login to ensure that you have properly submitted your midterm or final report. The payment will only be reviewed by Career Launcher once you have completed all the required steps for the midterm or final reporting and have clicked “Submit” on this stage.
The Career Launcher team will process subsidy payments within 10 business days of confirming accuracy of all submitted required documents at the midterm point and end of the internship. However, if there is missing information or corrections that need to be made, you will be notified by email and you will be prompted to go back into the portal and make the corresponding changes.
If you have any questions or concerns, please do not hesitate to contact us.