FAQ
Consult our comprehensive FAQS for the latest information on eligibility requirements, the application process, payments, and so much more.
Welcome to our support center
Funding
- Are wage subsidies under the Career Launcher program taxable?
- Can I receive subsidies from different delivery organization for different internships?
- Can I receive subsidies from more than one delivery organization to cover the expenses of the same internship?
- Can intern training costs be covered by the Career Launcher program?
- Can the internship programs be stacked with other external funding options?
Employer Eligibility
The Hiring Process
- Can an immediate family member be hired as an intern?
- Can an individual currently employed by the employer be recognized as an intern?
- Do you provide any support for onboarding an intern?
- How can Career Launcher support employers that are unable to find a candidate for an approved internship?
- If an employer already has a potential intern in mind, will Career Launcher support the hire?
Internship Programs - Intern eligibility and participation questions
- How do you define underemployment?
- I am an international student and have a work permit. Am I eligible for Career Launcher?
- I am currently applying for my permanent residency, am I eligible for Career Launcher ?
- I have already participated in a Youth Employment and Skills Strategy (YESS) Internship. Can I be an intern again?
- I will be 30 years of age at the start of my internship, can I still qualify for a Career Launcher internship?
Internship Eligibility
- Can an employer hire multiple interns with the same approved posting?
- Can an employer submit more than one internship during the same year?
- Can an intern work for more than the set internships length?
- Can the same internship be approved for funding again next year?
- How do you define clean technology?
Application Process
- How does the 4-Step application process work?
- How long does it take to go through the 4-step application process for the internship programs?
- I completed Step 1 of application process. How long will it take for my internship application to be reviewed?
- I have already participated as an employer in the Career Launcher program, do I still need to create an account?
- I have completed Step 2 of the internship programs application process. How long does it take for my budget to be reviewed?
Reporting and Subsidy Payments
- As an employer, I would like to modify the length of my internship. Will this affect the total amount to be paid?
- How long does it take for an employer to receive a payment once all documents are submitted?
- I have participated in Career Launcher in the past and received payment by cheque. Do I need to send in my banking information?
- I have participated in Career Launcher in the past and received payment by direct deposit. Do I need to send in my banking information again?
- I have submitted all the required documents for my midterm or final report but have yet to receive a payment. Is that normal?
Technical Support
- Having Tech issues? Try these general troubleshooting steps
- I haven’t received a password reset email and it’s been over 10 minutes.
- I’m having a hard time using the Career Launcher application portal. How can I get support to move through each step in the process?
- If you expected to but have not received an email from Career Launcher using Zengine.
Supportive Care Assistant Program – Prospective Students
Supportive Care Assistant Program – Employer Questions
- Do students need to be supervised at all times? Can they work independently?
- Does on-the-job training time count in the working hours?
- How do I get the wage subsidy?
- How do I register as an employer?
- How much does the student get paid per hour? Do we top them up to a higher wage? What is the regular rate for this role?
Supportive Care Assistant $5,000 Laddering Stipend
- As a graduate from the Supportive Care Assistant Program, will I receive any credits or PLAR for the personal care provider program?
- Can I do the personal care provider program at a different institution and still receive the stipend?
- Can I receive the stipend if I enrol in another health care program, like nursing?
- Can I use the stipend to study at a professional career college?
- How do I apply for the stipend?
